1. What is a business center?

A business center (also called executive suites or serviced offices) provides office space and all the support services needed for conducting business. These include complete communications infrastructure, administrative support staff, meeting rooms, lounge areas, photocopiers, and furnishings. Options range from monthly terms for temporary and interim office space to open-ended long-term agreements. Our flexible terms make it easy for clients to move in or expand on short notice, and downsize when needed.


2. What is a virtual office plan?

A virtual office plan provides all the support of a physical office (legal address, telephone number, mail and package handling, document printing) but without a designated physical space. For an extremely low cost, you can put one of our premier addresses on your collateral materials and use it to receive mail. In addition to a business address, you have access to our full range of amenities whenever you need them, including meeting rooms, furnished office space, and administrative support. Our virtual office plans are ideal for anyone who works from home or spends significant time in the field.


3. What sets you apart from other executive office centers?

RGBC provides concierge-level services and amenities that emphasize flexibility and personalized support of your business model. We've located our centers in the most prestigious, convenient addresses in each market we serve. Our technology packages are continually being upgraded so that you have the most advanced business infrastructure and services available.


4. What are the shortest and the longest agreements I can sign?

Our terms typically range from 3 to 12 months, but our General Managers have the flexibility to customize a package that meets your needs precisely. Open-ended agreements mean you don't have to sign up again at the end of each term.


5. How quickly can I move in?

You can move in immediately. Once you sign an agreement and provide payment as outlined in your package, the space is yours to occupy. It may take 24 to 48 hours for your phones and other communications services to be fully activated.


6. How much money is due at signing?

Our sales process provides you with a written outline of the costs associated with your move-in. Fees include the first month's fixed charges, a refundable retainer, and applicable start-up fees.


7. Do I have to bring my own office equipment?

You must supply your own computers and monitors, but we provide telephone handsets and high-tech copiers as well as furniture. Our sister company, Rockefeller Group Technology Solutions, www.rgts.com, can advise and assist you with the purchase of equipment that fits your needs. Office supplies and mailing/shipping supplies are available on-site.


8. Can I bring my own furniture?

Yes, you are welcome to bring in furniture. The Operations Manager will work with you on those arrangements.


9. Can I choose my office configuration?

Yes, you can arrange the furniture in your space as you prefer.


10. Can I bring my own copier?

Our centers are equipped with high-speed photocopiers capable of copying, scanning, and printing. Nevertheless, you are welcome to set up a personal desktop machine in your office space.


11. Can I display my company name on or near my office door?

To downplay the appearance of a shared facility, we do not allow exterior signage on individual offices. You may display your signage inside your space, and we will arrange for your business to be listed in the building's main directory.


12. Can I have packages delivered?

We routinely accept packages for our clients. Our staff will notify you by email or telephone when packages arrive. We will also forward packages and mail to another location upon request.


13. How do I reserve a meeting space?

You can select and reserve a meeting space by calling the front desk staff or by using the reservation feature at our Client Care Portal.


14. Can I hold meetings after hours?

Yes, conference rooms are available whenever you need them. These rooms are locked during off-hours, so arrange with the staff in advance to get a key to the space.


15. Can I use conference rooms at other Rockefeller Group Business Centers locations?

Yes, you can use conference spaces, day offices, and meeting rooms at any of our centers. It's easy to select and reserve a space by calling your front desk staff or by using the reservation feature at our Client Care Portal.


16. Besides office space, what perks do you offer clients?

As a full-service business center, we have negotiated discounted rates for office supplies, messenger services, FedEx, limo services, and catering. You can access these through our Client Care Portal, or just ask the front desk staff to assist you.


17. What office support services do you provide?

Our experienced staff can handle all your project and business needs including document processing, shipping and mail coordination, photocopying, scanning, faxing, and concierge-level business services. Fees apply. When large projects require dedicated assistance, we will arrange for a staffing agency to work with you.


18. Do you have a notary public on site?

Yes, a notary public is on the staff at each of our centers.


 

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